tag:blogger.com,1999:blog-6262670429697236065.post6206206934418724713..comments2024-03-09T08:21:19.587-08:00Comments on Disneyland Nomenclature: What Guests Want in the Guest Relations Lobby, February 2, 2002Jason Schultzhttp://www.blogger.com/profile/13193194008194991219noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-6262670429697236065.post-12021029963957263872008-10-07T22:08:00.000-07:002008-10-07T22:08:00.000-07:00Anonymous: I didn't like combining the Lost and Fo...Anonymous: I didn't like combining the Lost and Founds at all. I understand why it was done ($$$), but it's far more inconvenient for Guests to get their stuff back now. And as you suggest, it was far more convenient for Guests to have Cast Members there who knew about the lockers. If the number of Guests with locker issues is about the same, it's several an hour.<BR/><BR/>OTB: No, I never had somebody looking for Knott's!<BR/><BR/>W2000: There are no complaints at Disneyland. :)Jason Schultzhttps://www.blogger.com/profile/13193194008194991219noreply@blogger.comtag:blogger.com,1999:blog-6262670429697236065.post-88596736432099737502008-10-07T20:52:00.000-07:002008-10-07T20:52:00.000-07:00Is "concern" a fancy word for complaint? ;)Is "concern" a fancy word for complaint? ;)Westcot2000https://www.blogger.com/profile/00465771382648041516noreply@blogger.comtag:blogger.com,1999:blog-6262670429697236065.post-24280413779602275022008-10-07T10:44:00.000-07:002008-10-07T10:44:00.000-07:00I still maintain that having a CM in the locker ar...I still maintain that having a CM in the locker area is better guest service than making a guest seek someone out.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6262670429697236065.post-20905765505765413872008-10-07T06:30:00.000-07:002008-10-07T06:30:00.000-07:00GR CM's were never staffed as "Locker Help". We we...GR CM's were never staffed as "Locker Help". We were there to run Lost and Found and if you needed help, we could provide that. There were SmartCarte employees staffed to help with lockers...boy were they a fun bunch!David Marquezhttps://www.blogger.com/profile/03243050152732597988noreply@blogger.comtag:blogger.com,1999:blog-6262670429697236065.post-6637582434785526842008-10-06T19:29:00.000-07:002008-10-06T19:29:00.000-07:00Five people entered the wrong park - what an amusi...Five people entered the wrong park - what an amusing predicament to ponder! Obviously it was some kind of DCA mix-up, but it makes you wonder... did you ever have someone claiming they were looking for Knott's?!outsidethebermhttps://www.blogger.com/profile/11272382432824523809noreply@blogger.comtag:blogger.com,1999:blog-6262670429697236065.post-63228707225678334882008-10-06T14:32:00.000-07:002008-10-06T14:32:00.000-07:00Is it just me, or was getting rid of the CM in the...Is it just me, or was getting rid of the CM in the Main St. locker area one of the worst operational changes in recent memory. Guests who need assistance with the new electronic lockers now have to flag down a passing CM, who, due to the Lockers proximity to a backstage entrance, may or may not be on the clock, who then has to get to a phone and call City Hall, and request that someone comes to assist the guest. Then the guest has to sit outside lockers and wait while the new CM shows up, several minutes sometimes, as the CM extricates themselves from whatever was going on at City Hall and makes their way across a sometimes very crowded Main St.Anonymousnoreply@blogger.com